Important site updates
We've added a Mis Quince Page, lowered the prices on some of our Cinderella products including card cages...
Speaking of card cages, there are a couple new boxes/cages and some more options being added in the themed sections.
There are a couple new garter sets including an adjustable garter with toss and even more tiaras were added to the tiara page!
Check it out - 2010 is going to be filled with wonderful new goodies.....
E Mails
If you wish to make an order status inquiry or ask any question at all, please be advised that if you
send an email, you will be receiving a reply within minutes or up to 24 hours.
If there was a problem or delay with your order, you will be sent an e-mail notifying you of a problem.
I check my bulk and junk folders as well as the inbox and note that some customers do not
do the same and become irritated at having received no reply.
Occasionally, there are attempts to reach folks that are e-mailing here only to keep receiving
"client's mailbox is full" messages.
I don't ignore my customers and always reply as quickly as
I can barring holidays or computer/server outage....
So Please, do check all your folders...
Make sure your inbox is not full to capacity...
Enable your email to accept messages from Orders@giftcreekbridal.com...
(See "Contacting Us")
Holiday Schedules: Please also see Important Updates!
Christmas NewYears and Inventory 2009/2010
We are closed from 12/24/09 to 12/28/09 for the Christmas Holiday
and from 12/29/09 to 1/01/10 for the New Year
and then from 1/02/10 to 1/5/10 for inventory
During these dates, many or most of our suppliers are closed for the very same reasons.
Orders will still be accepted electronically through the online shopping cart, However-
Production and shipping will resume as items become available during this time
and then back to full schedule beginning the 6th of January - by order of receipt.
Good Friday & Easter Weekend
Memorial Day Weekend
Fourth of July - Independence Day Weekend
Labor Day Weekend
Thanksgiving Week ...
June 8th - Anniversary
During these times, I will be busy with inventory and filling any pending orders
as the supplies come in. I will try to answer emails in the same speed as normal operation hours
allow but it may be up to 24 hours for a reply.
Normal Hours of Operation:
Though the typical workday here is between 7am - 7pm Monday-Friday,
the online store is equipped to take your orders 24 -7 Thus, orders may be placed anytime within.
KEEP IN MIND: You can email at 8:00 PM .... 2:00 AM or any other time that is convenient for you...
Because my computer is in the same shop where I work, I can answer you within hours and sometimes within minutes if you catch me
at the desk instead of the machines. So, please feel free to email anytime regarding the progress of your order.
Turn Around - In-House time:
If you already have a purchase pending, your turn-around -or- "in-house" time
is whatever your online invoice receipt estimated at the time your order was placed...
Remember: times are estimated only.
Gift Creek Bridal's Online Store may have the look of a bridal "chain store"...
However, it is a privately owned & operated retail store.
This store's polices and/or turn-around times are not the same as other larger stores.
Purchases are processed individually by the order in which they are received.
HOWEVER: Most in-stock items which do not need to be manufactured or personalized
have a faster turn around time... Feel free to e-mail prior to shopping.
Note: If you are ordering an item which needs to be personalized
- they have an advised wait time of 4 weeks prior to event!
If the current ESTIMATED turn around time stated at the top of your shopping cart page
does not agree with your particular time frame, It would be in your best interest to seek
an alternate source for your desired products.
Though I welcome individual requests for order status updates,
I do not automatically update order status by e-mail & do not guarantee stock levels
at the time of order placement or on-time delivery.
Gift Creek Bridal's Online Showcase may have the look of a bridal "chain store"...
However, it is a privately owned & operated online retail store.
This store's polices and/or turn-around times are not the same as other larger stores.
Please visit the Policies page for answers to any questions you may have regarding this company or your purchase.
There is no warehousing... There are no shelves stocked. May be the case in some other stores - not so here.
Each order filled is done so - specifically for each inidvidual customer - so there is no order placed
to any of our distributors without first charging a customer's card.
Payment is up front, order is processed - and contents of the order dictates how long the order will take
to be completely processed from start to finish and then shipped.
This is the way we have done it since 1999 and the way we continue to do things now.
Credit Card Processing & Secure Checkout
Once an order is ready to be started, the card is charged to make sure the
funds are there. (Too many times they have not been, so this is the way it is now done)
When an order is started, it does not mean that all items needed to complete
the order are in stock. Some pieces within the order are started and the elements that
are missing due to back order or late shipments coming in to Gift Creek Bridal are added
upon arrival.
Unless requested, all items within an order are shipped together.
(This - along with a high volume of orders may increase the wait time - thus: turn around times
are "estimates" only.) In the event that the order or a portion of the order needs to be cancelled,
an email will be sent. Once again, please enable your email client to accept our emails and
always check your spam folder.
Orders are processed on a secure server.
You will note this by the lock on the bottom of you screen when checking out.
My shopping cart is courtesy of Mal's .... Thank You Mal!Shipping Information
Shipping of in-stock & completed orders
takes place from 1 to 3 days per week depending on the volume of orders processed.
All orders are shipped via Priority through the U.S. Post Office.
Occassionally through FedEx.
(once completed) which is 2-3 days to most U.S. states (maybe more)
USPS states that ship times are not guaranteed within or outside the US or to apo addresses -
Shipping to the UK : Under 4 lbs in total shipping weight is figured by each lb...
up to that 4 lbs - packages ship Global Priority variable weight by air which is 4 - 6 days transit time once
shipped but is not guaranteed and does not include any time it takes to go through customs...
Over 4lbs : Shipping is then switched to Global Express and is higher in cost (sometimes into the hundreds)
so please be aware of that when placing your order.
PLEASE NOTE: The estimated lead times given which may be listed
with an item's description are above any shipping time.
IE: .... X amount of days processing time + 2 to 3 days shipping/travel time...
SHIPPING - INSURANCE - DELIVERY CONFIRMATION CHARGES
SUBJECT TO CHANGE ALONG WITH POSTAL RATES
How long it takes for your package to get to you once it has been shipped is another issue
which is truly out of my hands and depends largely on the Postal Service and also any pending holidays,
events of nature, acts of terrorism etc .
* Once items have left the U.S. There is no way for me to determine the actual time it will take to arrive at your door.
It is always best to order ahead of time.
Shipping is configured by basic units of weight (oz) Up to each lb. inside US
Rate varies accordingly and is based upon individual destination zip codes/zones
inside & outside the United States & weight of the parcel according to the current postal rate chart
at the time of checkout.
*** NOTE *** Imported items (items coming to us from another country)
can be shipped (once they arrive here) via Fed Ex air directly to our U.S. customers for a $23.00 fee
for the first lb - (price increases with each added 16oz).
Please note this request in customer message box at checkout - signature for package at time of delivery is required
Otherwise: the turn-around time for the imported items are the same as listed for each particular item.
This does not mean we ship in or out of the U.S. for a flat fee of $23.00
WE Currently SHIP PACKAGES 4 LBS AND OVER -- WITHIN THE UNITED STATES ONLY
If you believe your package will be under 4 pounds and have a total before shipping of no more than $50.00
and you wish to have the package shipped outside of the U.S. please email your request.
All items that are allowed to ship outside the U.S. and will total less than 4 lbs will be considered.
Disney Items are NOT available for shipping outside the U.S.
Whenever possible, recycled packing materials
are used to help keep our environment a little cleaner...
This may sometimes include packing peanuts. If you do not
want us to use these in your shipment, please note this in the customer message
box at checkout.
Insurance Option
G.C.Bridal is in no way affiliated with the U.S. Postal System or The United Parcel Service.
Shipping charges include handling and delivery confirmation
which provides a way for me to see if the package has been delivered and when.
Postal insurance is available for a flat fee of $1.70 no matter how large your purchase
and is strongly recommended, as I am not responsible for merchandise loss
or damage to said merchandise or package once it has shipped.
Customer takes responsibility to file claim of damages or loss with receiving Post Office.
Delivery confirmation tracking may not be available for out of country or apo addresses.
Why is insurance required on purchases over $50.00?
Plain & simple, we never charged insurance automatically because
we have had folks flat out refuse to pay extra for insurance -
The main reason given for this?
Because a signature is required and if the folks miss the notice that is supposed to be placed
in their box or at their residence, notifying them of a package in waiting -
The package will sit at the post office until someone signs for it or until enough time has passed -
in which case it is sent back to us and we will have to charge you to re-ship.
Chargebacks and Disputes
== PLEASE READ BEFORE SHOPPING HERE ==
Please familiarize yourself with the policies on this page prior to ordering.
Even though I have had the good fortune of serving thousands of happy customers since starting this
business, I must have certain policies in place for when the atmosphere may get grayish.
Situations may arise and miscommunications or a misunderstanding may result from not reading and or
understanding this site's own policies & turn-around estimates.
With that in mind, please understand this:
Gift Creek Bridal keeps records of postal purchases,
delivery confirmation tracking numbers and insurance receipts.
I also keep records of emails back and forth between myself and the customer...
Gift Creek Bridal's Online Showcase may have the look of a bridal "chain store"...
However, it is a privately owned & operated online retail store.
This store's polices and/or turn-around times are not the same as other larger stores.
Please visit the Policies page for answers to any questions you may have regarding this company or your purchase.
There is no warehousing... There are no shelves stocked. May be the case in some other stores - not so here.
Each order filled is done so - specifically for each inidvidual customer - so there is no order placed
to any of our distributors without first charging a customer's card.
Payment is up front, order is processed - and contents of the order dictates how long the order will take
to be completely processed from start to finish and then shipped.
This is the way we have done it since 1999 and the way we continue to do things now.
For this reason, there is a customer check box which must be checked prior to finalizing your purchase
which indicates that once checked, you have indeed visited the policies page and understand the important
factors for buying from Gift Creek Bridal such as:
Our own estimated turn-around times prior to shipping...
The rather strict return policy that has been in place for a number of years and has only just now been
altered to allow for more options...
Shipping Methods...
Contact Options...
Payment Methods accepted... etc.
These policies do not change because a customer is upset that they "did not know this when ordering",
"did not see the estimated turn-around time prior to shipping posted at the top of every page in the shopping cart"
etc. (after all, if one checked the box agreeing to the policies of this site then one really should have visited the
policies page rather than merely checking said box and assuming that this site has the same lax policies
as other larger sites/companies who can afford to take things back for whatever reason as often as they may have to).
Accepted Forms of Payment
Visa, Master Card, Discover, PayPal
Or - US Postal money orders - (Money order option is for purchases within the US only)
Postal Money Orders from customers within the United States are the only form of mail-in payment now accepted.
Be sure to make them payable to Gift Creek Bridal and send to the mailing address (located on this page)
within 10 days - If no payment is received during this time, the order will be deleted from the system.
Please Note:
any other types such as grocery store, Western Union, Bank,
Personal money orders Money orders from other countries or Personal checks will be
sent back upon receipt and the order will not be filled.
Gift Creek Bridal uses information you provide upon checkout
for the purposes of shipping and billing only and does not ever sell
or willingly share this information with other outside parties.
sales tax is applied to all applicable purchases for orders placed from within North Carolina.
Returns and Exchanges
- ALL SALES ARE FINAL -
Gift Creek Bridal sells items intended for "special use" such as showers, weddings and similar events...
No items/orders will be accepted for return for any reason other than those listed under "exceptions" below.
Orders or portions of orders which accompany a request for refund within 7 days of delivery confirmation date
are taken back as returns for exchange or store credit only.
FOR THIS REASON:
Please be sure about the contents of your cart and also that the items
and quantity of items are correct upon & prior to finalizing your order.
If you would like a color swatch of velvet or satin, please send a request via e-mail
Returns of goods because the "do not exactly/perfectly match your dress/flowers/other -" are not accepted.
.................. RETURN-EXCHANGE EXCEPTIONS ..................
1. There is a misspelled name or incorrect date on a personalized item.
(extremely rare but it may happen & if so we will correct the problem through an even exchange)
2. There is a damaged item you wish to return for even exchange only.
(provided you have requested and paid for shipping insurance).
2. You received an item other than what you ordered.
IE: If you received white instead of ivory - or a basket instead of a pillow etc.
and are returning the item/s for exchange of product actually ordered.
Purchaser must contact me via a valid, regularly checked e-mail address
within 7 days of delivery confirmation date - No exceptions.
PLEASE NOTE:
Refunds are given as store credits only and are non-transferrable
and not redeemable for cash. Amount of store credit does not include original shipping price or tax - if applicable.
Contacting UsGift Creek Bridal
P.O. Box 244
Landis, NC 28088
FAX Line: 1-704-298-4605 = available between the hours of 8am-5pm Eastern Time, Mon-Fri only.
Postal Money Orders are the only form of mail-in payment now accepted.
Your order will not be noted until your payment is received.
Be sure to make them payable to Gift Creek Bridal and send to the address above
within 10 days - If no payment is received during this time, the order will be deleted from the system.
Please Note:
Do not send any other types such as grocery store, Western Union, Bank,
Personal money orders or Personal checks as these are no longer accepted forms of payment
and be returned upon receipt.
...................OTHER MEANS OF CONTACT...................................................
Gift Creek Bridal is still very small - still run by and operated by one person & occasional volunteer help from family
members - since 1999 - and there simply is no extra funding at this time for a live customer service phone line.
To make an inquiry regarding product availability, color, style, set or single options
and ship time etc... Please use the email address only.
The phone number listed below is an un-manned voice-mail box
and is intended for use ONLY regarding shipment inquiry or an order for which
you have already emailed an inquiry for but have received no reply.
Order status inquiries made to this voicemail system will receive an email reply only
OR a fax reply if a fax number is specified in the voice mail.
If you are not receiving our emails, please refer back
to "EMAIL" further up this page.
Communications are through email for record keeping purposes and security
of customer information. 704-273-4489
Please email your inquiry before attempting to leave a voice message.
Abuse of this number/voice-mail - or fax - especially by solicitors is not tolerated
and will be reported to the phone company.
A few examples of who Gift Creek Bridal does business with regularly:
Jamie Lynn, Hortense B Hewitt, Darice, Lillian Rose, Tara of Ireland, Wedding Star (and other various
companies we prefer to keep to ourselves due to the saturation of the market over the past few years)
We are a verified business member of PayPal and have been accepting payments through them since 2000
Although we do have our own merchant account and accept credit card payments through our own
bank as well.
Gift Creek Bridal has also been an Authorized Carlson Craft Invitations, Accessories & Social Stationary Dealer since 2002.
All communication from us - to you - the customer - regarding your order,
such as out of stock item/s, cancellation or billing problems are done by e-mail so:
Please, it is extremely important to make sure and include a VALID,
working e-mail address that is checked regularly....
Not full to capacity and is enabled to accept messages from Orders@giftcreekbridal.com
The best way to contact us is through e-mail... Or you can send a note or order via usps mail.
E Mail:
USER AGREEMENT & Liability Disclaimer
By using this web site and /or ordering from this site, you agree to the terms as stated
in this site's user agreement and are subject to the policies as stated herein.
This web site is an online catalog of the products Gift Creek Bridal provides.
You are welcome to use this web site free of charge and at your own risk, understanding that Gift Creek Bridal
will not be held liable or responsible for any damages or errors resulting from the use or misuse of this web site
or the products within. Gift Creek Bridal makes every effort to keep this site updated
and to ensure the links are in correct working order. Gift Creek Bridal is not responsible for downtime or errors
with online connections either on our end or the consumer's, resulting in/from situations beyond our control,
Gift Creek Bridal's web-host's actions, utilities, any isp's used to access this site etc.
which may result in a page, product, ordering control or the entire site not being available
or an item not being available to order within any given consumer's time restraints.
Please make sure to order ahead of time to ensure that your order will reach you in time.
Prices, stock, styles and items and policies are subject to change without prior notice.
Gift Creek Bridal reserves the right to discount or raise prices in accordance with supply and demand.
Such prices will be reflected with the corresponding item and description. Not responsible for typographical errors:
If the price shown differs from the price in the cart, please feel free to e-mail/notify me and I will fix the problem ASAP.
We are not responsible for not being able to notify a customer of an out of stock item or cancelled order
due to the customer not providing a valid, regularly checked email address or in the case of our emails being
directed to the customer's spam folder or the customer simply not checking their emails.
Please see "contacting us" for more details.
The best way to avoid problems is to fully read this policies page and be sure of your order
and items within - prior to finalizing your purchase.
CC: Rarely - but it does happen, we have to deal with the customer that thinks by not bending the policies for
them somehow constitutes not caring about "good customer service" That is rubbish and the good feedback
far far outweighs any bad fits of anger on the part of an uneducated shopper...
We do not run this business or policies herin, based on how a disgruntled shopper believes "all business should be run"
Nor will Gift Creek Bridal be intimidated by threats from a shopper who has had other retailers cave to her bullying.
For this reason, I reserve the right to be treated with the same respect that I treat my customers with.
I do not need the stress or humiliation of being belittled or berated by anyone and reserve also,
the right to refuse service to anyone who feels they need to treat me in any manner unfit to any decent human being.
If you disagree with this site's policies, you are free to choose not to use this site.
By using this site or ordering the products provided within the pages of this site,
you are bound to these agreements & terms as stated within this page, upon finalizing your order.
Important "Summer Candle Shipping Schedule"
Effective May 20th through October 1st :
Due to the nature of Candles and the fact that
they must not be subjected to extended periods of heat...
Orders containing candles will be shipped (upon completion of the order itself)
Mondays through Thursdays only and must be shipped using an expidited shipping
method.
Meaning: The order will not be placed and then received by the customer
the next day - but will be shipped overnight when the order actually does ship out.
No orders containing candles will ship Thursday through Sunday during these months
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Any content, literature, or otherwise -
is not to be copied from this site without permission.
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Gift Creek Bridal which is now located in North Carolina U.S.A.
started in Massachusetts with one idea back in 1999
and developed into a multi-faceted business offering Occasion gifts, bridal accessories
and back then, even baby items & favors. Categories which will be added again in 2008...
For a better understanding of who we are and how we operate differently from other companies - click HERE
The one thing I love to do is personalize items and create new things.
I have to thank all of the embroidery design makers & digitizers who's beautiful design components
have enabled me to unleash my own ideas and set them to motion within my own products overall looks.
Beware of those retailers & manufacturers who call themselves the "best"
I won't ever profess to be the best anywhere
or have the moxie to tell you that if you purchase from somewhere else
you'll be buying inferior products.
Such conduct is not impressive and a waste of time for the consumer.
Especially if the pictured items tell a different story entirely....
My hope is that you enjoy your visit & shopping experience here at giftcreekbridal.com
Since starting this business in the Summer of 1999, I continue to enjoy what it is that I do.
I very much like the fact that many times more than not, I can accommodate specific needs
or wishes of many of my clients. Something that walking into a department or discount store -
and plucking a cellophane wrapped, bland, mass-produced bridal accessory does not allow.
More recently I have had the opportunity to offer other designer's accessories and am glad to do so,
as I feel this provides you with more options & choices to better coordinate your pieces.
Much of my business comes from word of mouth & I truly appreciate that.
Now the old addage: You can please some of the people some of the time but you can't please
all of the people all of the time rings true in any business or situation.
This is especially true of brides. (I know, I am and have been one myself)
I cannot stress enough, the importance of reading the policy page prior to placing an order here
so you fully understand that
A. We have very different policies and returns and turn around times than any other bridal web retailer!
and
B. The policies do not change because you disagree with them after you have received your order-
Be sure of what it is you are ordering...
If it looks more ivory than yellow or vise-versa, email for a swatch prior to ordering...
If the description (usually by the manufacturer) does not contain a specific note about the product
IE: gold or silver?, white or ivory?, 1" or 4" ? email ahead and ask. I will answer.
Rarely - but it does happen, we have to deal with the customer that thinks by not bending the policies for
them somehow constitutes not caring about "good customer service" That is rubbish and the good feedback
far far outweighs any bad fits of anger on the part of an uneducated shopper...
It is with a cavernous depth of grattitude that I say THANK YOU to the multitude of brides that have shopped here since
we made our online debut - only to remind us of why we keep going.
I have a full hat rack so to speak, doing the jobs of many people from the very start
(when I grumble at the coffee maker) to the very finish- when I wave goodbye to the packages -
smile at the folks behind the post office counter and wish them all a good afternoon
(or sometimes evening if I make it there on time).
I am honored & Grateful when folks place an order here.
I am blessed with each breath I take and every breath of my children.
Each day that we wake up is a new chance to get it right and walk in the light keeping the faith.
Please, let me keep the faith... I will continue to work hard and honestly and I will continue to thank God.
I also thank my supporters, customers and suppliers for the chance to do what it is that I love to do.
By shopping at Gift Creek Bridal you support a
Woman Owned Business & family members who depend on her (Bless them)
Best Regards and thank you
for your patronage & patience...
Christine Owner/Designer/Manufacturer
(Mom, Chief Cook & Bottle washer)
Please contact me with any questions etc.
that you feel may not have been addressed here.
Orders@giftcreekbridal.com
For Wonderful Invitations, Disney items, announcements for baby, renewal of vows, anniversaries, napkins, favors and so much more that you may not find on this site...
Just click on either image below!
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